[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#d64242″ custom_padding=”40px||0px|” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”0px||0px|” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Services 2-1-1, 3-1-1, 9-1-1″ module_class=”smaller-text page-heading” _builder_version=”4.19.2″ text_font_size=”11pt” text_line_height=”1.2em” header_font=”Nunito|700|||||||” header_text_color=”#ffffff” header_font_size=”42pt” header_2_font=”Nunito|700|||||||” header_2_font_size=”32pt” header_3_font=”Nunito|700|||||||” header_3_font_size=”28pt” header_3_line_height=”1.1em” header_4_font=”Nunito|700|||||||” header_4_font_size=”23pt” custom_css_main_element=”letter-spacing: 0.03em !important;” saved_tabs=”all” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/mrcvs.ca\/wp-content\/uploads\/2018\/07\/citoyens_911_autos.jpg” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ animation_style=”fade” global_colors_info=”{}”] <\/p>\n
\n[\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Service 2-1-1″ module_class=”small-text” _builder_version=”4.26.1″ text_font_size=”13pt” text_line_height=”1.6em” header_font=”Nunito|700|||||||” header_font_size=”42pt” header_2_font=”Nunito|700|||||||” header_2_font_size=”32pt” header_3_font=”Nunito|700|||||||” header_3_text_color=”#004a58″ header_3_font_size=”28pt” header_3_line_height=”1.1em” header_4_font=”Nunito|700|||||||” header_4_font_size=”23pt” custom_css_main_element=”letter-spacing: 0.03em !important;” saved_tabs=”all” global_colors_info=”{}”]<\/p>\n
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The MRC de Vaudreuil-Soulanges offers a 2-1-1 call service, an easily accessible information and referral service, available 7 days a week, 24h\/24, 365 days a year. It helps to combat poverty and social exclusion by enabling people with non-urgent social needs to be quickly informed about community resources, including mental health, housing and food assistance. The service is also available online: https:\/\/www.211qc.ca\/en\/directory\/monteregie\/mrc-vaudreuil-soulanges<\/strong><\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_4,1_4″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Service 3-1-1″ module_class=”small-text” _builder_version=”4.26.1″ text_font_size=”13pt” text_line_height=”1.6em” header_font=”Nunito|700|||||||” header_font_size=”42pt” header_2_font=”Nunito|700|||||||” header_2_font_size=”32pt” header_3_font=”Nunito|700|||||||” header_3_text_color=”#004a58″ header_3_font_size=”28pt” header_3_line_height=”1.1em” header_4_font=”Nunito|700|||||||” header_4_font_size=”23pt” hover_enabled=”0″ custom_css_main_element=”letter-spacing: 0.03em !important;” saved_tabs=”all” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n <\/p>\n In order to lower the burden on the 9-1-1 call center, the MRC de Vaudreuil-Soulanges offers a 3-1-1 service (direct line: 514-228-9053 ou toll free :1-833 413-5253)<\/span> \u00a0<\/span>for all non-emergency calls requiring municipal intervention, including:<\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/mrcvs.ca\/wp-content\/uploads\/2018\/07\/citoyens_911_routes.png” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” module_class=”image-offset” _builder_version=”4.16″ animation_style=”slide” animation_direction=”right” animation_intensity_slide=”20%” global_colors_info=”{}”] <\/p>\n Projet-pilote : l\u2019intelligence artificielle au service des citoyens <\/p>\n Vaudreuil-Dorion \u2022 Saint-Zotique \u2022 Sainte-Marthe \u2022 L\u2019\u00cele-Perrot \u2022 Les C\u00e8dres \u2022 Pointe-Fortune<\/strong><\/p>\n <\/p>\n Concr\u00e8tement, l\u2019agent conversationnel d\u2019intelligence artificielle prendra progressivement en charge les appels entrants de fa\u00e7on imm\u00e9diate, transparente et \u00e9liminant le temps d\u2019attente. Il appliquera les protocoles de traitement propres \u00e0 chaque municipalit\u00e9, remplira automatiquement les fiches de demande des citoyens et acheminera les informations aux bons intervenants, et ce, 7 jours sur 7, 24 h sur 24. Durant cette p\u00e9riode d\u2019essai, il se peut que certains ajustements soient n\u00e9cessaires. D\u2019ailleurs, une analyse de la satisfaction des citoyens aux traitements des appels sera faite syst\u00e9matiquement. Les citoyens qui le souhaitent peuvent toujours exiger de parler \u00e0 un humain pendant les heures normales de bureau.<\/p>\n <\/p>\n Ce dispositif s\u2019av\u00e8re particuli\u00e8rement pr\u00e9cieux dans un contexte de changements climatiques g\u00e9n\u00e9rant des pics d\u2019appels soudains : verglas, pluies diluviennes, inondations ou autres \u00e9v\u00e9nements m\u00e9t\u00e9orologiques extr\u00eames.<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/mrcvs.ca\/3-1-1\/” url_new_window=”on” button_text=”Communiqu\u00e9” button_alignment=”left” admin_label=”Bouton communiqu\u00e9” module_class=”btn-vert bouton” _builder_version=”4.26.1″ custom_button=”on” button_text_size=”16pt” button_text_color=”#f1f2f2″ button_bg_color=”#00a3b4″ button_border_color=”#00a3b4″ button_border_radius=”50px” button_letter_spacing=”3px” button_font=”Nunito|700|||||||” button_use_icon=”off” background_layout=”dark” custom_padding=”5px|60px|5px|60px” hover_enabled=”0″ z_index_tablet=”500″ custom_css_main_element=”letter-spacing: 0.03em !important;” saved_tabs=”all” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”on” button_text_color__hover=”#00a3b4″ button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”on” button_border_color__hover=”#00a3b4″ button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”on” button_border_radius__hover=”50px” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”3″ button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#ffffff” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” sticky_enabled=”0″] <\/p>\n Option 1 \u2013 Info-Sant\u00e9<\/strong><\/p>\n <\/p>\n Info-Sant\u00e9\u00a0811 (option\u00a01) is a free and confidential telephone consultation service. 811 is the only telephone number for this service. Dialling 811 (option\u00a01) promptly puts you in contact with a nurse in case of a\u00a0non-urgent<\/strong>\u00a0health issue. However, in the event of a serious problem or emergency, it is important to dial 9-1-1 or go to the emergency room.<\/p>\n <\/p>\n The service is available 24\u00a0hours a day, 365\u00a0days a year. Anyone living in Qu\u00e9bec can call Info-Sant\u00e9\u00a0811 for themselves or a family member.<\/p>\n <\/p>\n Option 2 \u2013 Info-Sociale<\/strong><\/p>\n <\/p>\n Info\u2011Social\u00a0811 is a free and confidential telephone consultation service.<\/p>\n <\/p>\n 811 is the only telephone number for this service. You can call 811 to reach a psychosocial worker quickly if you have a psychosocial problem.<\/p>\n <\/p>\n The service is available 24\u00a0hours a day, 365\u00a0days a year. Anyone who lives in Qu\u00e9bec can call Info\u2011Social\u00a0811 for themselves or for a family member or friend. A person who lives in Qu\u00e9bec cannot call Info\u2011Social\u00a0811 if they are outside Qu\u00e9bec.<\/p>\n <\/p>\n Info\u2011Social 811 service professionals give advice and can answer questions about psychosocial issues. If necessary, they can also refer you to an appropriate resource in the health and social services network or to a community resource. Here are some examples of situations when you can call Info\u2011Social\u00a0811:<\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Service 9-1-1″ module_class=”small-text” _builder_version=”4.16″ text_font_size=”13pt” text_line_height=”1.6em” header_font=”Nunito|700|||||||” header_font_size=”42pt” header_2_font=”Nunito|700|||||||” header_2_font_size=”32pt” header_3_font=”Nunito|700|||||||” header_3_text_color=”#004a58″ header_3_font_size=”28pt” header_3_line_height=”1.1em” header_4_font=”Nunito|700|||||||” header_4_font_size=”23pt” z_index_tablet=”500″ custom_css_main_element=”letter-spacing: 0.03em !important;” text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” saved_tabs=”all” global_colors_info=”{}”]<\/p>\n The MRC processes 9-1-1 emergency calls for all 23 municipalities of its territory. 9-1-1 calls are redirected to\u00a0Centrale 9-1-1 de la Ville de L\u00e9vis<\/strong><\/a>. When there is an emergency (a situation that endangers public safety), citizens dial 9-1-1 to obtain emergency services from Suret\u00e9 du Qu\u00e9bec<\/strong><\/a><\/em> (police), Alerte-Sant\u00e9<\/strong><\/a><\/em> (ambulance) and fire stations.<\/p>\n In addition to receiving emergency calls, the 9-1-1 center must adequately distribute alerts until their follow-up through the call radio communications of the fire department. In order to do so, dispatchers have relevant information available that enables them to be as effective as possible. The computer system also allows for precise location-based mapping of an event, proximity to fire hydrants and the risks factors associated with a building, such as the number of dwellings, the number of floors and the presence of hazardous materials. 2-1-1, 3-1-1, 9-1-1 Services 2-1-1 ServiceThe MRC de Vaudreuil-Soulanges offers a 2-1-1 call service, an easily accessible information and referral service, available 7 days a week, 24h\/24, 365 days a year. It helps to combat poverty and social exclusion by enabling people with non-urgent social needs to be quickly informed about community resources, including mental […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":4162,"menu_order":80,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"yoast_head":"\n3-1-1 Service<\/h3>\n
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\n[\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Service 3-1-1″ module_class=”small-text” _builder_version=”4.26.1″ text_font_size=”13pt” text_line_height=”1.6em” header_font=”Nunito|700|||||||” header_font_size=”42pt” header_2_font=”Nunito|700|||||||” header_2_font_size=”32pt” header_3_font=”Nunito|700|||||||” header_3_text_color=”#004a58″ header_3_font_size=”28pt” header_3_line_height=”1.1em” header_4_font=”Nunito|700|||||||” header_4_font_size=”23pt” hover_enabled=”0″ custom_css_main_element=”letter-spacing: 0.03em !important;” saved_tabs=”all” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
<\/strong>La MRC de Vaudreuil-Soulanges lance un projet-pilote d\u2019int\u00e9gration de l\u2019intelligence artificielle \u00e0 la gestion des appels citoyens. Ce projet, d\u00e9ploy\u00e9 du 7 avril au 31 d\u00e9cembre 2026, implique six municipalit\u00e9s participantes :<\/p>\n
\n[\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Service 8-1-1″ module_class=”small-text” _builder_version=”4.19.2″ text_font_size=”13pt” text_line_height=”1.6em” header_font=”Nunito|700|||||||” header_font_size=”42pt” header_2_font=”Nunito|700|||||||” header_2_font_size=”32pt” header_3_font=”Nunito|700|||||||” header_3_text_color=”#004a58″ header_3_font_size=”28pt” header_3_line_height=”1.1em” header_4_font=”Nunito|700|||||||” header_4_font_size=”23pt” z_index_tablet=”500″ custom_css_main_element=”letter-spacing: 0.03em !important;” text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” saved_tabs=”all” global_colors_info=”{}”]<\/p>\nService 8-1-1<\/h3>\n
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9-1-1 Service<\/h3>\n
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