2-1-1, 3-1-1, 9-1-1 Services
The MRC de Vaudreuil-Soulanges offers a 2-1-1 call service, an easily accessible information and referral service, available 7 days a week, from 8am to 6pm, 365 days a year. It helps to combat poverty and social exclusion by enabling people with non-urgent social needs to be quickly informed about community resources, including mental health, housing and food assistance.
The service is also available online: https://www.211qc.ca/en/directory/monteregie/mrc-vaudreuil-soulanges
In order to lower the burden on the 9-1-1 call center, the MRC de Vaudreuil-Soulanges offers a 3-1-1 service for all non-emergency calls requiring municipal intervention, including:
- broken water mains and flooding;
- road obstacles;
- damaged traffic lanes;
- non-functional traffic signs;
- burnt out lights and other problems of this sort.
The MRC processes 9-1-1 emergency calls for all 23 municipalities of its territory. 9-1-1 calls are redirected to Centrale 9-1-1 de la Ville de Lévis. When there is an emergency (a situation that endangers public safety), citizens dial 9-1-1 to obtain emergency services from Sureté du Québec (police), Alerte-Santé (ambulance) and fire stations.
In addition to receiving emergency calls, the 9-1-1 center must adequately distribute alerts until their follow-up through the call radio communications of the fire department. In order to do so, dispatchers have relevant information available that enables them to be as effective as possible. The computer system also allows for precise location-based mapping of an event, proximity to fire hydrants and the risks factors associated with a building, such as the number of dwellings, the number of floors and the presence of hazardous materials.